I’ve received an incorrect item, what should I do?

If you have received an incorrect item please contact us as quickly as possible!

Please provide us with the following information: 

- E-mail you used to place the order; 

- Order number and the incorrect item’s name; and 

- A few photos of the item so that we can analyze it.

Use the return label that was inside your Fly London box in order to return the item back, ask for proof of postage or make sure you write down or even take a photo of the tracking number, so that we can keep a close eye on its arrival, and if your parcel goes missing on the way back to us, you'll have proof you sent it.

As soon as the item has been returned, a new order will be processed. In case the item is no longer available we will provide you with a full refund back into the original method of payment or an online Fly London voucher, which can be used on any item of your choice.